Shipping policy

Last updated: August 12, 2026

Thank you for shopping with RADIANCE SKINCARE. This Shipping Policy explains how and when we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

Order Processing

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Please note that processing times may be slightly longer during periods of high demand, promotional sales, or holiday seasons. We appreciate your patience during these times.

Shipping Times

Delivery times depend on your location. Estimated delivery times (in addition to the 1-2 business day processing time) are as follows:

United States: 4-7 business days
United Kingdom: 4-7 business days
International orders: 5-9 business days

Please note that these are estimates and not guaranteed delivery dates. Actual delivery times may vary due to factors outside our control, such as customs processing, postal delays, weather conditions, or high-volume periods.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Any promotions related to free or discounted shipping will be clearly stated on our website and applied automatically at checkout when eligible.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor the status and location of your package. Please allow up to 48 hours for the tracking information to update after you receive your confirmation email.

If you have not received a tracking number within 5 business days of placing your order, please contact us using the details below.

Customs, Duties, and Taxes

For international orders, your package may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. We recommend contacting your local customs office for more information before ordering, as these charges vary by country.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping charges to resend the order.

Lost, Stolen, or Damaged Packages

RADIANCE SKINCARE is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact your local carrier first.

If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item and packaging so we can make it right.

Delays

While we do our best to ship every order on time, RADIANCE SKINCARE is not liable for delays caused by the shipping carrier, customs, natural events, or other circumstances beyond our control. Estimated delivery times begin from the date of shipment, not the date the order is placed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have any questions about your order or this Shipping Policy, please contact us at radiance@gmail.com or write to us at ROOM 1002, 10/F, EASEY COMMERCIAL BUILDING, 253-261 HENNESSY ROAD, WAN CHAI, Hong Kong Island, Hong Kong SAR.