Refund policy

Last updated: August 12, 2026

REFUND & RETURN POLICY

At RADIANCE SKINCARE, your satisfaction is our priority. We stand behind every product we sell with an iron-clad 60-day money-back guarantee. If you are not completely satisfied with your purchase, we are here to help.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return or refund. If 60 days have passed since delivery, unfortunately we are unable to offer you a refund or exchange.

You may claim a refund even if the product has been opened or used. We want you to try Radiance risk-free in your real life, so if it does not work for you, you are covered.

How to Start a Return

To start a return or request a refund, please contact us at radiance.sav@gmail.com with the following information:

Your order number
The name and email used to place the order
The reason for your return

Our customer service team will respond within 24 to 48 hours with instructions on how to proceed. Please do not send your product back before contacting us, as returns sent without prior authorization may not be processed.

Refunds

Once your return request is approved, your refund will be processed to your original method of payment. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

If more than 10 business days have passed since your refund was approved and you have not received it, please first check with your bank or credit card company, then contact us at radiance.sav@gmail.com and we will look into it for you.

Return Shipping

If your return is authorized, we will provide you with the return address and any applicable instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us at radiance.sav@gmail.com within 60 days of delivery with a photo of the item. We will arrange a replacement or a full refund, including any shipping costs, at no charge to you.

Exchanges

If you would like to exchange a product for a different one, please contact us at radiance.sav@gmail.com and we will do our best to accommodate your request, subject to availability.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at radiance.sav@gmail.com. We process orders quickly, so we cannot guarantee that a cancellation request will be honored if your order has already been shipped. If your order has already been dispatched, you may return it under the terms of this policy once it arrives.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, or where prohibited by law. Gift cards and final sale items are non-refundable.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at radiance.sav@gmail.com or write to us at:

RADIANCE SKINCARE
Nerona Limited
Room 1002, 10/F, Easey Commercial Building, 253-261 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong SAR